Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit & debit card payment. If you are shopping from outside the UK, place your order and your credit / debit card company will convert the transaction to your own currency.

You may send your credit card information via phone, fax or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. You must decide before ordering if the goods are suitable for your needs.

Non-acceptance of an order may be a result of one of the following:
a. The product you ordered being unavailable from stock
b. Our inability to obtain authorisation for your payment
c. The identification of a pricing or product description error
d. Your failure to meet the eligibility to order criteria set out in our "Terms and Conditions"

We reserve the right to change prices, terms and specifications without prior notice.

E&OE. All Rights Reserved.

Order Cancellation
You can cancel your order with us at any time prior to it being dispatched for a full refund.

Shipping And Handling
If you require a next day delivery service please contact us for details.

A redirected delivery is subject to an additional surcharge which will be paid in full by the customer.

Orders returned to us by our preferred carrier due to non receipt by the customer will be due to a 15% handling / re stocking charge and shipping will be deducted from the purchase price.

Delivery Schedule
We will send your order to you, usually within 2 - 5 working days . International orders are generally received within 20 working days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption operated by PayPal. They are only decrypted after they reach PayPal. They are not held in clear text on any web site.

Guarantee

1. Rishi UK products are fair trade goods and manufactured to the highest quality. Every attempt is made to ensure goods arrive with you in perfect condition.
2. Most items are individually produced by artisans in India and so are not uniform and some differences are integral to the creative process.
3. We must be notified within 24 hours should goods arrive in a faulty condition.
4. Our guarantee is in addition to your statutory rights.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0161 494 7544 (International +44 161 494 7544) or fax us on 0161 236 4988.

Privacy Policy
Rishi UK does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We adhere to the requirements of the Data Protection Act 1998.

We do not send random marketing emails to personal email addresses (spam).

Returns Policy

1. Merchandise is accepted for credit or exchange if returned in saleable condition (with prior written consent) within 14 days, accompanied by a sales receipt. Unfortunately, we cannot refund or exchange used or customer damaged items(customer statutory rights not affected).
2. A 15% handling / re stocking charge plus postage / freight will be deducted from the purchase price for this service.
3. We do not accept returns of special purchase items.
4. Due to the ease of copying we regret that we are unable to accept returns of Music CDs, Videos, DVDs, CD-Rom, DVD-Rom, Charts or Books unless these goods are faulty. Defective products will be replaced by the same item.
5. Please note that we are not responsible for your return postage or lost goods returned to us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Trade Description Act
We take the utmost care to ensure that product descriptions and specifications on our website are correct at all time.

However, whilst the colour reproduction and size is a reliable representation, a slight variation in the actual goods can occur.

We use PayPal to accept secure on-line payments. We accept the following cards:
 

Postage 

Comparable weights for postage (weights include packaging)

*A delivery time of day cannot be given when choosing standard delivery.  Items are usually posted through the Royal Mail first class service unless Special Delivery (extra £5) is chosen:

1kgs +  Packaging & postage (sent via Special Delivery)   £20.00

UK mainland
Urgent and high value Items sent via Royal Mail Special Delivery™ Next Day
Guaranteed delivery next day      Plus £5.00

Northern Ireland, Highlands and Islands of Scotland, Isles of Man and Scilly, Channel Islands
Standard delivery costs are exactly the same as for the UK mainland.   If your delivery is urgent or of high value you can upgrade to the Royal Mail's Special Delivery service for next working day delivery* of parcels up to 20kg.  (*Next working day services are not guaranteed to all areas - enquire if this is important - and the time of delivery may also vary by region.)  

Rishi's Ethical Purchasing Policy

Rishi strives to purchase goods and services which are produced and delivered under conditions which do not involve abuse or exploitation, and which have the least negative impact on the environment. These principles form the basis of Rishi’s Ethical Purchasing policy.

It is a regrettable by-product of globalisation that many of the goods on sale in the UK have been produced by people who experience dangerous or discriminatory working conditions.
Rishi UK has its own dedicated buying team in India who are committed to meeting the following Code of Conduct in our supply chain:

• employment is freely chosen 
• freedom of association and the right to collective bargaining are respected 
• working conditions are safe and hygienic 
• there is no exploitation of children 
• living wages are paid 
• working hours are not excessive 
• no discrimination is practised 
• regular employment is provided 
• no harsh or inhumane treatment is allowed.